Friday, May 3, 2013

Wrong number

So, last week, I got a call while I was making dinner.  It was a market research firm, asking
how I felt about health insurance companies here in Utah.

Telemarketers and door-to-door salesmen are way, way down on the list of things I'm willing to spend attention on.

This time, however, I thought, "I have just completed itemizing my deductions, and having our advocacy efforts for insurance reform squashed for a second year in a row.  Yes, I will tell you how I feel about our insurance company."

To summarize, I gave the insurance company low marks.  I gave our care providers high marks.  Our doctors and teachers and therapists are awesome.  Our insurance plan, which does not cover autism is not.  Our insurance company which lobbies our state legislature to make sure they don't have to, is not.  It is the opposite of awesome.

The phone call lasted for what seemed like a really long time, even though my answers were quick.  I had to hang up on her when the meltdown started (Ben's not mine), but apparently there were a couple more bits to the survey that I missed.

A few days later, they called back.  This time, I didn't answer - potty training trumps all.  The second time, I was exiting a car on a busy street, about to go on a much-needed night out.  I wouldn't have answered, but I thought it might be the babysitter.  I fear I may have been abrupt with them.

The third time was tonight.  Dinner was on the table and Ben seemed relatively stable, so I answered (this is from memory, and may not be exact):

"Hi, I'm calling from this the person who responded to our survey the other day?"

"Oh yes. Ben, put that down."

"We just have a few more questions. Have you seen any advertising for SelectHealth recently?'

"I don't recall seeing any. Okay, I'll get you more your squash!"

"How about TV ads?"

"We watch TV over the internet and avoid all ads. Here're some trains."


"Public radio. Eat your squash."

"Okay, I'll get the BLUE train."

(I have to put the phone down for 2 minutes to go find the BLUE train)

"Sorry, billboards? Maybe...wait...I did see an ad on a bus."

"Great! How did it make you feel?"

"I remember thinking I really hate those guys!"

"What?! Why?" (the interviewer sounds amused)

"We were on our way to speech therapy.  SelectHealth doesn't have to cover any of his therapy because he's autistic.  I know that SelectHealth lobbied the state legislature to keep it that way. Use your fork to eat your food, please."

"Oh, ok. Well, that's all my questions. Thank you for your time."

"No, no, thank you. Bye. Do you need to go potty?"

1 comment:

  1. LOL! Must have been annoying for the caller to hear talking to somebody else while he was doing the survey. Hahaha!

    By the way, how about you report that caller and post his phone number at for other people to call, too. Let's see how he'd feel about unsolicited calls.


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